Stoneridge Mountain Resort in Canmore, AB wins ALTO Award for Service Excellence

The Stoneridge Mountain Resort in Canmore was the recipient of an Alto Award at the Gala Dinner during the Travel Alberta Conference at the Banff Springs Hotel. The Stoneridge Resort was selected in the category of Service Excellence. This award honours businesses in the Alberta tourism industry who demonstrate commitment o delivering outstanding customer service to visitors, suppliers and other stakeholders.

The team of service minded people at the Stoneridge Mountain Resort all share a true passion for providing excellent service, say the Canmore resort's General Manager, Edward Keenan. "Our team loves serving people and work hard to create a mountain experience that our guests will cherish a lifetime. It's the team that helps to shape the service excellence directives and this contributes to the overall success of the resort." Stoneridge's service is built on six elements, according to Keenan: staff empowerment, personalized service, commitment to guest satisfaction, anticipating guest needs, positive attitude and teamwork. The combination is a winning one as the resort has committed staff with low turnover that is working together successfully to garner a host of key online recognition for service excellence from Trip Advisor and Expedia, among others.

"Everyone wants to be on a winning team, and by delivering on our service excellence promise, we continue to attract top people that allows us to provide outstanding service to every guest that stays at the Stoneridge Mountain Resort," Keenan says. "Being recognized by the Alto awards' judges for service excellence is a huge boost to our team's confidence. We all have a passion for service excellence, an to be recognized by our industry provides us a moment to reflect, celebrate and congratulate one another on a job well done."